Underground Moods
  • What is Underground Moods
    • Features
      • Underground Moods release specs
        • Dubplate vinyls on demand
        • Wishlist crowdfund
      • Mood Gem Market
      • Underground Moods Arts Club
        • UGM Faucet
      • The Holistic Vault
  • NFT Utilities
    • Underground Moods Releases
    • MGM Diamond NFTs
  • How To
    • Setup web 3.0 account
      • Step 1 - Create Avalanche wallet
      • Step 2 - Set up MetaMask
      • Step 3 - Add Avalanche network to MetaMask
      • Step 4 - Connect MetaMask with Kalao
    • Sell NFTs
      • How to sell a NFT on Kalao
        • How to sell an NFT on Kalao (using X-Chain)
      • How to create an auction on Kalao
    • Purchase $AVAX
      • Step 1 - Purchase $AVAX
      • Step 2 - Deposit $AVAX
  • FAQ
    • Frequently Asked Questions
      • I want to release music on Underground Moods
      • I want to make videos for Underground Moods
      • I want to develop software for Underground Moods
      • I want to read the terms and conditions
      • I want to read the privacy policies
      • I want a refund
      • I did not receive NFT after purchase
      • I can't see my NFTs in my account
      • I can't cancel NFT sale on Kalao
    • Technology
      • What is blockchain
      • What is Avalanche blockchain
      • What are NFTs
      • What is metaverse
      • What is wallet
      • What is staking
      • What is breeding
    • Links
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On this page
  • Interpretation and Definitions
  • Interpretation
  • Definitions
  • Your Order Cancellation Rights
  • Conditions for Returns
  • Returning Goods
  • Contact Us
  1. FAQ
  2. Frequently Asked Questions

I want a refund

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Last updated 2 years ago

Thank you for shopping at Underground Moods.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased at .

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "Underground Moods", "We", "Us" or "Our" in this Agreement) refers to Shy Empire AS, Morviksanden 35, 5124 Morvik, Norway.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Underground Moods, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Eylauer Strasse 11, 10965 Berlin, Germany

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

You are not entitled to any cancellations rights of purchases done at . We unfortunately do not provide any reimbursement for purchased goods.

If you have any questions regarding Cancellation Rights. You can contact us

If you have any questions about our Returns and Refunds Policy, please contact us

undergroundmoods.com
www.undergroundmoods.com
www.undergroundmoods.com
here
here