Underground Moods
  • What is Underground Moods
    • Features
      • Underground Moods release specs
        • Dubplate vinyls on demand
        • Wishlist crowdfund
      • Mood Gem Market
      • Underground Moods Arts Club
        • UGM Faucet
      • The Holistic Vault
  • NFT Utilities
    • Underground Moods Releases
    • MGM Diamond NFTs
  • How To
    • Setup web 3.0 account
      • Step 1 - Create Avalanche wallet
      • Step 2 - Set up MetaMask
      • Step 3 - Add Avalanche network to MetaMask
      • Step 4 - Connect MetaMask with Kalao
    • Sell NFTs
      • How to sell a NFT on Kalao
        • How to sell an NFT on Kalao (using X-Chain)
      • How to create an auction on Kalao
    • Purchase $AVAX
      • Step 1 - Purchase $AVAX
      • Step 2 - Deposit $AVAX
  • FAQ
    • Frequently Asked Questions
      • I want to release music on Underground Moods
      • I want to make videos for Underground Moods
      • I want to develop software for Underground Moods
      • I want to read the terms and conditions
      • I want to read the privacy policies
      • I want a refund
      • I did not receive NFT after purchase
      • I can't see my NFTs in my account
      • I can't cancel NFT sale on Kalao
    • Technology
      • What is blockchain
      • What is Avalanche blockchain
      • What are NFTs
      • What is metaverse
      • What is wallet
      • What is staking
      • What is breeding
    • Links
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  1. FAQ
  2. Frequently Asked Questions

I can't see my NFTs in my account

NOTE: Your Kalao account is only a window into your crypto wallet, showing all the NFTs inside. Kalao does not store any of your items, your account is just providing access to view the transactions in your wallet.

There are 2 common reasons NFTs are not visible on your Kalao profile and tips to help remediate :

1. Your crypto wallet (Metamask) is not connected correctly. Close out your browser, clear your cache, and try reconnecting. Do you have more than 1 crypto wallet? If so, make sure you are connecting to the correct wallet.

2. You just completed a transaction and you don't see the NFT you just purchased. If there is high demand on the Avalanche blockchain, it could take more time to complete the transaction than anticipated.

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Last updated 3 years ago