> For the complete documentation index, see [llms.txt](https://docs.undergroundmoods.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.undergroundmoods.com/faq/frequently-asked-questions/i-cant-see-my-nfts-in-my-account.md).

# I can't see my NFTs in my account

NOTE: Your **Kalao** account is only a window into your crypto wallet, showing all the NFTs inside. **Kalao** does not store any of your items, your account is just providing access to view the transactions in your wallet.

There are 2 common reasons NFTs are not visible on your **Kalao** profile and tips to help remediate :

1\. Your crypto wallet (**Metamask**) is not connected correctly. Close out your browser, clear your cache, and try reconnecting. Do you have more than 1 crypto wallet? If so, make sure you are connecting to the correct wallet.

2\. You just completed a transaction and you don't see the NFT you just purchased. If there is high demand on the Avalanche blockchain, it could take more time to complete the transaction than anticipated.


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